By Yolamchi Ukaga, Umuahia
Executive Secretary/Chief Executive Officer of Nigerian Shippers Council (NSC) Hassan Bello, has observed that the newly introduced Port Services Support Portal (PSSP), would eliminate corruption and other bottlenecks that obstruct quick resolution of complaints. Bello made this observation in Aba, the commercial hub of Abia State, at a-day clinic on complaint handling mechanism/operations of port services support portal, organised by the NSC at the secretariat of Aba Chamber of Commerce, Industry, Mines and Agriculture (ACCIMA). He advised shippers in the country to utilise the portal to lodge their complaint, for effective resolution of issues. Represented at the clinic by Winner Anayo, zonal director, South-East zone of the council, the NSC boss explained that the intervention role of the council, which is purely economic, is designed to protect critical strategic aspects of international trade of the country, from exploitative tendencies of monopolistic or oligopolistic shipping service providers, while supporting the fundamental principles of growth within a liberalised economy. “Our gathering here is based on the importance the Nigerian Shippers Council (NSC) attaches to taking proactive measures capable of improving the nation’s international trade in the global market. Moreover, it was in the light of this that the federal government appointed the NSC as the port economic regulator in 2014. “The responsibilities of the NSC in the nation’s international trade and shipping include, efficiency and timely delivery of shipping services to importers and export
ers by the shipping services providers, minimisation of and stabilisation of cost, such as freight rates, port charges, local shipping charges, haulage charges, among others”. He stated that the NSC ensures adequate understanding and know-how amongst the various practitioners in international trade, both at the micro and macro levels, regular and reliable advice to the federal government on matters affecting the shipment of goods in and out of the country. Moses Fadipe, deputy director, complaint, NSC, who presented a paper on effective complaints management mechanism and port service support portal (PSSP), said that the clinic was designed to give stakeholders in-depth knowledge of effective complaints management system, using various options and more importantly, the PSSP, to enable them to successfully lodge and submit complaints.