Customers owe energy bills despite improved power supply – EEDC
By Praise Necherem
The Enugu Electricity Distribution Company PLC (EEDC) has expressed worry over poor payment culture by its post-paid customers across the South East, despite the steady improvement in the quality of its services.
The head, corporate communications, EEDC, Emeka Ezeh, made this revelation on Sunday.
Ezeh lamented that the company was grappling with improving on quality of service and its regulatory obligations.
He said, “The fact that customers are so comfortable consuming our supply and not paying remains a matter of concern to us as an enterprise, as this attitude negatively impacts on our overall performance.
“This situation informed the need for us to embark on the Cash Drive exercise, to enable us meet with these customers one-on-one to know why they are not paying their bills.
Describing cash as key in running the operations of the company, Ezeh noted it enabled the firm to attend to the barrage of network challenges, as well as carry out some network expansion projects targeted at improved performance and service delivery.
“On monthly basis, the company import and distribute energy to its customers, but end up struggling to recover the revenue, thereby leaving the company with a rising debt profile.
Ezeh advised customers who have issues with their electricity bills to take advantage of the established customer redress mechanism at the Customer Service Units across our Service Centres and district offices, to lodge their complaints. “We are committed to serving our customers and appeal for their support in ensuring that they pay their bills promptly and avoid all forms of energy theft,” he added.